Help Center

The Funcrowd user guide

Every menu and every step, explained in plain language — search for what you need.

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Getting started

Get to know the main screens before you begin

Home screen

The hub for your most-used menus. Customers land here and immediately see products, promotions and their own points — with one-tap sharing to LINE and social media.

How to do it
  1. Open your store link from LINE OA or a browser
  2. Check the banners and promotions on display
  3. Tap share to send a product or promotion to a friend
Screenshot from the manual — coming shortlyหน้าแรก

Customer profile

The member page showing tier, remaining points, purchase history and the privileges unlocked at that tier.

How to do it
  1. Tap the profile menu in the bottom bar
  2. Check member tier and point balance
  3. Review past earning and redemption history
Screenshot from the manual — coming shortlyหน้าโปรไฟล์

Contact page

One-tap contact channels — phone, LINE, map and your social accounts — all configurable from the back office.

How to do it
  1. Open the contact menu from the home screen
  2. Choose a channel to reach the store
  3. Drop a map pin so customers can navigate instantly
Screenshot from the manual — coming shortlyติดต่อเรา

Dashboard

Your whole business on one screen — sales, new members, points redeemed and historical trends. The daily health check for your store.

How to do it
  1. Sign in to the back office as an admin
  2. Pick the date range you want to review
  3. Click any figure to drill into the detail
Screenshot from the manual — coming shortlyแดชบอร์ด

Members & points

Manage your member base, points and reward redemption

Manage members

Your complete customer database — search, filter and open individual profiles with purchase history, points and tier.

How to do it
  1. Open the Members menu in the back office
  2. Search by name, phone number or member ID
  3. Click a record to view or edit the profile
Screenshot from the manual — coming shortlyสมาชิก

Add points manually

Award points by hand when a sale does not run through POS — in-store purchases, bank transfers, or backdated corrections.

How to do it
  1. Select the member to credit
  2. Enter the number of points and a reason
  3. Confirm — the customer is notified on LINE automatically
Screenshot from the manual — coming shortlyเพิ่มคะแนน

Bulk point upload

Credit many members at once from an Excel/CSV file — ideal for migrating from an old system or running a large campaign.

How to do it
  1. Download the sample file from the system
  2. Fill in phone numbers and point amounts
  3. Upload it back and review before confirming
Screenshot from the manual — coming shortlyอัปโหลดไฟล์

Redemption history

Every reward redemption in one list — who redeemed what, when, and whether it has been collected. Close items off at the counter.

How to do it
  1. Open the redemption history menu
  2. Filter by date range or collection status
  3. Mark as collected when the customer picks up the reward
Screenshot from the manual — coming shortlyประวัติการแลกคะแนน

Fixed-point QR code

A QR that awards a fixed number of points on every scan — perfect for the counter, table tents or receipts.

How to do it
  1. Set the points awarded per scan
  2. Add limits, e.g. one scan per person per day
  3. Download the QR to print or display on screen
Screenshot from the manual — coming shortlyสร้างคิวอาร์โค้ดคะแนนถาวร

Spend-based QR code

Award points based on the actual bill. Staff enter the amount, the customer scans, and the system calculates points at your set rate.

How to do it
  1. Set the earn rate, e.g. ฿25 = 1 point
  2. Staff enter the value of that bill
  3. The customer scans the QR and receives points instantly
Screenshot from the manual — coming shortlyสร้างคิวอาร์โค้ดเพิ่มคะแนนด้วยยอดขาย

Referrer QR code

A personal QR for each staff member or referrer, so you know exactly who brought each new member in — and can pay commission accurately.

How to do it
  1. Generate a personal QR for each staff member
  2. Have new customers scan it at sign-up
  3. Review per-person referral reports in the back office
Screenshot from the manual — coming shortlyคิวอาร์โค้ดผู้แนะนำ

Promotions & marketing

Build campaigns, coupons and customer announcements

Create a promotion

Offers customers redeem with points or buy at a special price. Set start and end dates, cap the number of redemptions, and choose which member groups can see it.

How to do it
  1. Add a name, image and description
  2. Set the point cost or special price
  3. Set the schedule and quota, then publish
Screenshot from the manual — coming shortlyสร้างโปรโมชั่น

Create a coupon

Discount coupons delivered straight to customer accounts — fixed amount, percentage, or free item, each with its own expiry.

How to do it
  1. Choose the discount type and value
  2. Set conditions such as a minimum spend
  3. Pick the recipient group and send
Screenshot from the manual — coming shortlyสร้างคูปอง

Create a package

Bundle several products or services into one package — ideal for clinic courses, spa packages or set menus, with visits deducted one at a time.

How to do it
  1. Select the items to bundle together
  2. Set the number of visits and the package validity
  3. Set the price and publish it for sale
Screenshot from the manual — coming shortlyสร้างแพ็กเกจพิเศษ

Broadcast

Send news and campaigns to members over LINE — to everyone, or targeted by member tier and purchase behavior.

How to do it
  1. Write your message and attach an image or Flex Message
  2. Choose the audience from your saved filters
  3. Send now or schedule it for later
Screenshot from the manual — coming shortlyการประชาสัมพันธ์

Store & products

Set up your online storefront, catalog and branches

Manage store & products

Add and edit products, organize categories, set prices and stock, and control the display order on your online storefront.

How to do it
  1. Create your product categories first
  2. Add products with images, price and stock
  3. Arrange the display order and open for sale
Screenshot from the manual — coming shortlyจัดการร้านค้า

Fun Booking

Let customers book queues and appointments 24/7

Booking setup

Define opening hours, slot length, how many bookings you take at once, and how far ahead customers can book.

How to do it
  1. Set opening days and hours per branch
  2. Define slot length and capacity
  3. Turn booking on for customers
Screenshot from the manual — coming shortlyตั้งค่าการจอง

Services per branch

Branches can offer different services. Set the service list, price, duration and assigned staff separately for each location.

How to do it
  1. Choose the branch to configure
  2. Add services with price and duration
  3. Assign the staff who deliver each service
Screenshot from the manual — coming shortlyวิธีการตั้งค่าการบริการ ในแต่ละสาขา

Booking — customer view

Customers pick a branch, service, date and time and confirm entirely inside LINE — no phone call needed — and get a reminder before the appointment.

How to do it
  1. The customer selects a branch and service
  2. They choose an available date and time
  3. They confirm and receive a LINE confirmation
Screenshot from the manual — coming shortlyการจอง (มุมมองลูกค้า)

Manage bookings

See every appointment in one calendar — confirm, reschedule or cancel, and record actual attendance for later analysis.

How to do it
  1. Open the daily or weekly booking calendar
  2. Click an entry to confirm, move or cancel it
  3. Mark it complete once the customer has been served
Screenshot from the manual — coming shortlyจัดการการจอง

Fun Sharing

Let existing customers bring in new ones — every click tracked

Fun Sharing overview

A referral engine that turns happy customers into your sales team. Every shared link is tracked and rewarded automatically.

How to do it
  1. Enable the Fun Sharing feature
  2. Set rewards for both referrer and referee
  3. Let customers share their personal link
Screenshot from the manual — coming shortlyFun Sharing

Create a referral campaign

Build refer-a-friend campaigns on your own terms — reward the referrer when the friend signs up, or only after their first purchase.

How to do it
  1. Name the campaign and set its duration
  2. Define the reward conditions for both sides
  3. Publish and announce it via Broadcast
Screenshot from the manual — coming shortlyสร้างเพื่อนถึงเพื่อน

Design the Flex Message

Style the message customers forward so it matches your brand — image, headline, buttons and colors — so it looks credible in the chat.

How to do it
  1. Pick the Flex Message layout
  2. Add your brand image, copy and buttons
  3. Preview before saving it live
Screenshot from the manual — coming shortlyFlex Fun Sharing

Referral history

Who referred whom, when, and whether the reward has been paid — every record auditable.

How to do it
  1. Open the referral history menu
  2. Filter by date range or referrer
  3. Check the reward payment status
Screenshot from the manual — coming shortlyประวัติเพื่อนถึงเพื่อน

Referral insights

See who your real advocates are, which campaigns worked, and what a new member from this channel actually costs you.

How to do it
  1. Choose the period to analyze
  2. Review your top referrers
  3. Compare results across campaigns
Screenshot from the manual — coming shortlyข้อมูลเชิงลึกเพื่อนถึงเพื่อน

Fun Tracking

Track sales activity and contacts across your team

Fun Tracking overview

Track sales by staff member, deal status and team performance in one view — no more manual spreadsheet consolidation.

How to do it
  1. Add your sales staff to the system
  2. Assign customers to each person
  3. Follow deal status and individual sales
Screenshot from the manual — coming shortlyFun Tracking

Data templates

Define the fields your sales team must fill in so the data matches your sales process — complete and comparable across the team.

How to do it
  1. Choose or create a new template
  2. Add the fields you need and mark which are required
  3. Save and roll it out to the team
Screenshot from the manual — coming shortlyตั้งค่ารูปแบบ (Template)

Manage contacts

The prospect and customer database for your sales team — search, segment and log every interaction in one place.

How to do it
  1. Add or import your contact list
  2. Log the outcome of every interaction
  3. Reassign contacts between staff when needed
Screenshot from the manual — coming shortlyจัดการข้อมูลติดต่อ

Reports & alerts

Review results and keep your team informed

Reports

Sales, new members, points issued and redeemed, and per-campaign results — all downloadable for further analysis.

How to do it
  1. Choose the report you need
  2. Set the date range and filters
  3. Export to Excel to work with it further
Screenshot from the manual — coming shortlyรายงาน

Notifications

Alert your team when something important happens — a new order, an incoming booking, or a reward redemption.

How to do it
  1. Choose which events trigger an alert
  2. Set the recipients
  3. Send a test to confirm delivery
Screenshot from the manual — coming shortlyการแจ้งเตือน

System settings

Shape the system around your brand and the way you work

Store details

Core store information — name, logo, address, phone and opening hours — used across the system and your online storefront.

How to do it
  1. Enter the store name and upload your logo
  2. Add the address and contact channels
  3. Save and check how it appears to customers
Screenshot from the manual — coming shortlyตั้งค่าร้านค้า

Sign-up settings

Decide what customers must provide when they join, and whether they receive welcome points or a welcome coupon.

How to do it
  1. Choose the fields to collect at sign-up
  2. Set welcome points or a welcome coupon
  3. Enable it and run one test sign-up
Screenshot from the manual — coming shortlyตั้งค่าสมาชิกใหม่

Point settings

Set earn rates, point expiry and redemption rules, plus member tiers and the privileges attached to each.

How to do it
  1. Set the earn rate per amount spent
  2. Define when points expire
  3. Set the thresholds for tier upgrades
Screenshot from the manual — coming shortlyตั้งค่าคะแนน

Theme colors

Match the storefront to your brand colors — changes apply instantly on both mobile and desktop.

How to do it
  1. Open the theme settings
  2. Pick your primary and secondary brand colors
  3. Preview, then save
Screenshot from the manual — coming shortlyเปลี่ยนธีมสี

Rename menus

Use the words your business actually uses — rename "Points" to "Stamps", or "Members" to "Regulars".

How to do it
  1. Open the menu-name settings
  2. Edit the label for each menu
  3. Save and check the storefront
Screenshot from the manual — coming shortlyเปลี่ยนชื่อเมนู

LINE message settings

Edit the automated messages the system sends over LINE — welcome messages, point updates and appointment reminders.

How to do it
  1. Choose the message type to edit
  2. Rewrite it in your brand voice
  3. Send a test to your own account first
Screenshot from the manual — coming shortlyตั้งค่าข้อความไลน์

Saved audience filters

Build customer segments from your own rules — last purchase over 60 days ago, lifetime spend above ฿10,000 — and reuse them for targeted campaigns.

How to do it
  1. Create a new filter and name the segment
  2. Choose criteria such as spend, frequency or tier
  3. Save it for reuse when broadcasting
Screenshot from the manual — coming shortlyจัดการเงื่อนไขการกรอง

Admin users

Add back-office users and grant permissions that fit each role — counter staff only see the menus they need.

How to do it
  1. Add a new admin account
  2. Grant access per menu
  3. Disable the account the moment someone leaves
Screenshot from the manual — coming shortlyบริหารจัดการแอดมิน

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